Fulfillment Policies

Overview

At Austroind, we prioritize efficient and reliable fulfillment processes to enhance customer satisfaction. Our fulfillment policies ensure timely order processing and delivery.

Order Processing Time

All orders are processed within 1-3 business days. Once the order is processed, you will receive a confirmation email along with tracking information.

Shipping Methods

We offer various shipping methods to ensure that your products reach customers quickly and safely:

• Standard Shipping: 5-7 business days
• Express Shipping: 2-3 business days
• Overnight Shipping: 1 business day

Note: Shipping times may vary based on the destination and product availability.

Packaging Standards

All products must be packaged securely to prevent damage during transit. Follow these guidelines:

• Use sturdy boxes that can withstand shipping.
• Include adequate padding material to protect fragile items.
• Seal packages securely with tape.

Handling Returns

We aim to make the return process as easy as possible for customers. As a seller, you must:

• Clearly outline your return policy in your seller profile.
• Process return requests promptly and communicate with the buyer.
• Refund the purchase price once the item is returned in its original condition.

Customer Support

If you or your customers have questions about the fulfillment process or policies, please reach out to our support team for assistance.